We will accept returns and exchanges of non-furniture items if:
- Non-furniture items are returned within 30 days of customer receipt.
- A valid proof of purchase is provided (see below).
- Non-furniture items are returned in good condition—unused and unwashed.
- If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the item for return or exchange with proof of purchase.
Without proof of purchase, the item can be exchanged only for the same item. We are unable to accept any items for return or exchange without proof of purchase. Items purchased as final sale cannot be returned, exchanged or repaired.
Items must be returned to where the purchase originated or by mail (if the item was ordered online or by phone and received by mail).
Proof of Purchase for Eligible Items
Proof of purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law.
For your convenience, we will accept the following as proof of your purchase:
- Original Paper Receipt
- Gift Receipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
We can also verify proof of purchase by looking up your original receipt using the email address used to receive an eReceipt.
Credits and Refunds
We will issue an appropriate credit or refund in one of the following ways:
With an Original Paper Receipt, e-Receipt, Original Packing Slip or Order Number, the item’s purchase price will be refunded in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check). With a Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded by a store gift card or gift certificate.
Please note: Gift Certificates, Gift Cards and eGift Cards are valid for purchases in-store and online but are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.